Our Return & Refund Policy
At Warsan Homoeopathic, customer satisfaction is our top priority. We are committed to delivering authentic, high-quality homeopathic medicines across Pakistan. If you are not fully satisfied with your order, our Return & Refund Policy is here to help you.
Please read this policy carefully before placing an order or submitting a return request.
Refund on Product Price Only — Shipping Fee Not Refunded
If your return request is approved, you will receive a refund for the product amount only. Please note the following important points:
BULLET POINTS:
The original shipping or delivery fee will NOT be refunded in any case.
Only the actual product price paid will be refunded.
If a discount was applied at the time of purchase, only the discounted product price will be refunded.
Refunds are processed to your original payment method or via bank transfer for Cash on Delivery (COD) orders.
EXAMPLE BOX:
Example: If you paid Rs. 2,000 for a product and Rs. 200 for shipping, your approved refund will be Rs. 2,000 only. The Rs. 200 delivery charge will not be returned.
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HEADING (H2):
Return Eligibility — When Can You Return a Product?
PARAGRAPH:
You may request a return if your order meets ALL of the following conditions:
BULLET POINTS:
• The product was received in a damaged or defective condition.
• You received the wrong product — different from what you ordered.
• The item is unused, unopened, and in its original condition.
• The product is in its original packaging with all seals and labels intact.
• Your return request is submitted within 7 days of delivery.
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HEADING (H2):
Products NOT Eligible for Return
PARAGRAPH:
The following items and situations are not covered under our return policy:
BULLET POINTS:
• Products that have been used, opened, or partially consumed.
• Items returned without original packaging or broken seals.
• Return requests submitted after 7 days of delivery.
• Products purchased during a sale, clearance, or promotional event.
• Damage caused by misuse, negligence, or improper storage by the customer.
• Returns due to change of mind or incorrect product selection by the customer.
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HEADING (H2):
How to Request a Return — Step by Step Process
PARAGRAPH:
Follow these simple steps to submit your return request:
NUMBERED LIST:
1. Contact Us Within 7 Days
Reach out via WhatsApp (+92-335-4689400) or email (askwarsan@gmail.com) within 7 days of receiving your order. Share your order number and reason for return.
2. Provide Photo or Video Evidence
Send clear photos or a short video showing the defective, damaged, or incorrect product. This helps us process your request faster.
3. Await Review and Approval
Our team will review your return request within 1 to 2 business days and inform you of the decision via WhatsApp or email.
4. Ship the Product Back
If your request is approved, ship the product back in its original packaging. Please note that return shipping costs are borne by the customer unless the error was on our end.
5. Receive Your Refund
Once we receive and inspect the returned product, your refund will be processed within 5 to 7 business days.
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HEADING (H2):
Exchange Policy
PARAGRAPH:
We also offer product exchanges subject to stock availability. If you received a defective or incorrect item, you may request an exchange for the same product instead of a refund. Exchange requests follow the same eligibility criteria as returns and must be submitted within 7 days of delivery.
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HEADING (H2):
Refund Payment Method
PARAGRAPH:
Once your return is approved and the product is received by us, refunds will be processed as follows:
BULLET POINTS:
• Online Payments (Bank Transfer / Card): Refund will be credited back to your original payment source within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Refund will be processed via direct bank transfer. You will be asked to provide your bank account details after approval.
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HEADING (H2):
Contact Us for Return & Refund Support
PARAGRAPH:
If you have any questions about your order or need help with a return, our customer support team is available to assist you.
CONTACT DETAILS:
📞 Phone / WhatsApp: +92-335-4689400
✉️ Email: askwarsan@gmail.com
🌐 Website: https://warsan.com.pk
📍 Address: Qasim Zia Industrial Estate, 23-KM Ferozpur Road, Lahore, Pakistan
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HEADING (H2):
Policy Updates
PARAGRAPH:
Warsan Homoeopathic reserves the right to update or modify this Return & Refund Policy at any time without prior notice. The most recent version of this policy will always be available on our website. Continued use of our services after any updates constitutes your acceptance of the revised policy.
Last Updated: April 2025